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Planning & Scheduling Optimization
Reduce costs, increase profits and provide excellent customer service with AI-optimized workforce planning and scheduling software.
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Plan and optimize your field service workforce
Customers expect service windows to hold, even when parts, skills and routes change during the day. IFS Planning & Scheduling Optimization calculates the best plan from those constraints, while dispatchers stay in control of the trade-offs that matter for the customer.
Using our scheduling software you can:
- Reduce travel time by 35%
- Lower average cost per job by 76%
- Optimize technicians-dispatchers ratio
Intelligent scheduling and optimization
IFS PSO handles complex scheduling within the rules your operation sets: resources, SLAs, parts, skills, activities, calendars and dependencies. The engine proposes the efficient plan; your people decide when an exception, contract or customer promise outweighs the math.
- Define restrictions, policies and objectives
- Easy API integration with existing systems
- Real-time optimization of plans and schedules
Automation to drive efficiency
Workflow Designer turns repeatable planning steps into visual automation without custom development. That removes manual work while keeping ownership with the people who understand the service process.
- Powerful AI driven optimization engine
- Real-time scheduling of field resources
- Reports & analytics for field service visibility
All the capabilities you need
IFS PSO is part of the larger IFS Field Service Management and IFS Cloud solution stack. Both these components as well as third-party software can be combined with IFS PSO to form a powerful tool.
Dynamic Scheduling Engine
The engine solves extremely large scheduling problems overlaid with multiple business-defined constraints, for example skills, SLAs, parts requirements, to deliver highly optimized plans within seconds.
- Higher service margins
- Real-time scheduling for just-in-time decisions
Travel time and routing optimization
To ensure that your travel plans are both realistic and reliable, IFS PSO provides incredibly accurate travel time estimates based on real road networks and actual travel times.
- Location geocoding
- Turn-by-turn street-level routing
- Conditions (traffic etc.)
Appointment booking, done right
The appointment booking engine in PSO also takes into account other types of jobs (including break/fix and scheduled preventive maintenance), without compromising the flexibility and efficiency of available resources.
Cut risk and build long-term profitability
With IFS WISE, you can plan how many employees you need, what skills are required, and where they should be deployed for best results; calculate the KPIs they are expected to achieve; and plan your operations accordingly.
- Accurate bidding costs
- Optimize workforce
- Improve SLA rates
Action-ready performance insights
Monitoring and gaining actionable insights in a dynamic environment can be challenging. Some users want reporting and insight in real-time, while others want to examine data and trends over longer periods of time. IFS PSO adapts insights to the needs of different user groups.
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Planning and Scheduling Optimization
Reduce planning complexity with smarter scheduling decisions that balance customer commitments, skills, travel time, asset availability and changing priorities.
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Questions before optimizing planning and scheduling
Scheduling improves when the plan reacts to reality faster than the day can break it.
An AI-powered scheduling engine that continuously plans field work against SLAs, skills, parts, travel time and regulations, and replans when the day changes.
Yes. PSO works as a standalone scheduling engine next to your current field service or ERP system; full value grows when it shares one record with FSM.
A board shows the plan; PSO keeps it true. Emergent work, no-shows and delays are replanned continuously instead of at the next morning meeting.
Travel time and first-time-fix. Better sequencing and skill-matching typically show up in weeks, because the same work is simply routed better.
Everywhere it matters. The engine proposes; dispatchers approve exceptions, protect customer promises and set the rules the optimization follows.
Discuss Planning & Scheduling Optimization with Eqeep
Share where the process is under pressure and what your team needs to control better. We will help you choose the practical next step in IFS.
You will hear from someone who understands your industry, your IFS context and the balance between people, process and technology.