See why IFS FSM is 6 times winner in Gartner's Magic Quadrant™
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IFS Field Service Management (FSM)

Delivering excellent customer service while reducing costs and increasing operational efficiency can be quite complex, especially with growing competition and more demanding customers. IFS Field Service Management (FSM) helps lower your cost of service, increase customer satisfaction, and gain service revenue growth with end-to-end service lifecycle management and powerful connectivity.

The results you can expect with FSM

33% improvement in technician productivity
10-20+% increase in first time fix rate
35% reduction in travel and overtime costs

Most Complete FSM software solution

As a service provider, you typically send out technicians to install, repair or maintain systems or assets in remote locations based on a service or maintenance contract. You need a solution that helps you master service delivery at every stage. Meet IFS FSM, 6x leader in Gartner Magic Quadrant.
Manage Complex Operations
Schedule resources efficiently
Move towards predictive maintance
Exceed customer expectations

Advanced Scheduling tools

Rely on advanced automation to make your job easier, count on real-time data for decision making, and empower your field resources to focus on what they do best—interacting with customers and delivering exceptional service.
Intelligent asset monitoring
Simple planning & forecasting
Multi-channel customer engagement
Work order management

All the capabilities you need

Eqeep delivers the most the most complete, connected field service management solution to help you master the complexity of your business from end to end, with no crossed wires, and no compromises.
Customer Engagement
Intelligent Scheduling
Technician Enablement
Reverse Logistics
Warranty Management
Parts Management
Invoicing & Reporting

Omni-Channel Customer Service & Support

Customers don’t expect to wait in call queues to speak to someone about their queries—they expect to have the freedom and the tools to track their orders, resolve their problems and view the information they care about.
  • Omni-channel support
  • Customer Service CRM
  • Virtual assistants and customer self service

Planning, Scheduling and Optimization

FSM featured AI-powered scheduling optimization that automates scheduling with respect to all SLA, resources, regional, and incidental requirements and restrictions.
  • A.I. optimized scheduling
  • Routing optimization
  • 'What-if' analyses

Mobile Field Service

Complete functional coverage such as locating parts, placing orders, employee collaboration and providing quotations to empower field technicians
  • Work orders / debrief
  • Parts management
  • Knowledge management
  • Work instructions

Reverse Logistics and Depot Repair

Manage all reverse logistics business processes from Return Material Authorizations (RMA) for advance exchange and repair return to receiving, routing, repairing, packaging, shipping and billing.
  • Multi-channel visibility
  • Third-party servicing
  • Recall and Refurbishment
  • Tear down and Reconditioning

Warranty and Contract Management

To manage warranties well, you need a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
  • Warranty claims handling
  • Asset tracking
  • Warehouse management

Service Parts Management

Poor management of parts and logistics operations can have a huge impact on service profitability. We help you carefully balance stock levels, locations, spare parts, service levels and more.
  • 100% parts visibility
  • Automate manual tasks
  • Manage, track and allocate parts and stock

Invoice, report, analyze and integrate

IFS FSM is simple to use and is built for seamless integration, from customer engagement, to scheduling optimization and invoicing. Together with real-time reporting and IoT capabilities, it offers the most complete connected field service software on the market.
  • Pricing, discounting and billing
  • Invoicing and reporting

Gartner Magic Quadrant for Field Service Management

Partner with the 6-time Gartner leader to deliver the best-in-class service. Download the report to find out why IFS Field Service Management is far ahead of the competition.
The latest trends affecting the service industry
Gartner's evaluation of FSM vendors' strengths and cautions
Why IFS was positioned furthest for its completeness of visoin

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