Field Service Management
IFS Field Service Management software intelligently manages the entire service lifecycle optimizing all processes and touch points, delivering flawless service while placing the focus on customer satisfaction.
See why IFS FSM is 6 times winner in Gartner's Magic Quadrant™Read the report
IFS Field Service Management (FSM)
Delivering excellent customer service while reducing costs and increasing operational efficiency can be quite complex, especially with growing competition and more demanding customers. IFS Field Service Management (FSM) helps lower your cost of service, increase customer satisfaction, and gain service revenue growth with end-to-end service lifecycle management and powerful connectivity.
The results you can expect with FSM
33% improvement in technician productivity
10-20+% increase in first time fix rate
35% reduction in travel and overtime costs
Most Complete FSM software solution
As a service provider, you typically send out technicians to install, repair or maintain systems or assets in remote locations based on a service or maintenance contract. You need a solution that helps you master service delivery at every stage. Meet IFS FSM, 6x leader in Gartner Magic Quadrant.
Manage Complex Operations
Schedule resources efficiently
Move towards predictive maintance
Exceed customer expectations
Advanced Scheduling tools
Rely on advanced automation to make your job easier, count on real-time data for decision making, and empower your field resources to focus on what they do best—interacting with customers and delivering exceptional service.
Intelligent asset monitoring
Simple planning & forecasting
Multi-channel customer engagement
Work order management
All the capabilities you need
Eqeep delivers the most the most complete, connected field service management solution to help you master the complexity of your business from end to end, with no crossed wires, and no compromises.
Invoicing & Reporting
Omni-Channel Customer Service & Support
Customers don’t expect to wait in call queues to speak to someone about their queries—they expect to have the freedom and the tools to track their orders, resolve their problems and view the information they care about.
- Omni-channel support
- Customer Service CRM
- Virtual assistants and customer self service
Planning, Scheduling and Optimization
FSM featured AI-powered scheduling optimization that automates scheduling with respect to all SLA, resources, regional, and incidental requirements and restrictions.
- A.I. optimized scheduling
- Routing optimization
- 'What-if' analyses
Mobile Field Service
Complete functional coverage such as locating parts, placing orders, employee collaboration and providing quotations to empower field technicians
- Work orders / debrief
- Parts management
- Knowledge management
- Work instructions
Reverse Logistics and Depot Repair
Manage all reverse logistics business processes from Return Material Authorizations (RMA) for advance exchange and repair return to receiving, routing, repairing, packaging, shipping and billing.
- Multi-channel visibility
- Third-party servicing
- Recall and Refurbishment
- Tear down and Reconditioning
Warranty and Contract Management
To manage warranties well, you need a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
- Warranty claims handling
- Asset tracking
- Warehouse management
Service Parts Management
Poor management of parts and logistics operations can have a huge impact on service profitability. We help you carefully balance stock levels, locations, spare parts, service levels and more.
- 100% parts visibility
- Automate manual tasks
- Manage, track and allocate parts and stock
Invoice, report, analyze and integrate
IFS FSM is simple to use and is built for seamless integration, from customer engagement, to scheduling optimization and invoicing. Together with real-time reporting and IoT capabilities, it offers the most complete connected field service software on the market.
- Pricing, discounting and billing
- Invoicing and reporting
Gartner Magic Quadrant for Field Service Management
Partner with the 6-time Gartner leader to deliver the best-in-class service. Download the report to find out why IFS Field Service Management is far ahead of the competition.
The latest trends affecting the service industry
Gartner's evaluation of FSM vendors' strengths and cautions
Why IFS was positioned furthest for its completeness of visoin
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