Omni-Channel Customer Service & Support
Customers don’t expect to wait in call queues to speak to someone about their queries—they expect to have the freedom and the tools to track their orders, resolve their problems and view the information they care about.
- Omni-channel support
- Customer Service CRM
- Virtual assistants and customer self service
Planning, Scheduling and Optimization
FSM featured AI-powered scheduling optimization that automates scheduling with respect to all SLA, resources, regional, and incidental requirements and restrictions.
- A.I. optimized scheduling
- Routing optimization
- 'What-if' analyses
Mobile Field Service
Complete functional coverage such as locating parts, placing orders, employee collaboration and providing quotations to empower field technicians
- Work orders / debrief
- Parts management
- Knowledge management
- Work instructions
Reverse Logistics and Depot Repair
Manage all reverse logistics business processes from Return Material Authorizations (RMA) for advance exchange and repair return to receiving, routing, repairing, packaging, shipping and billing.
- Multi-channel visibility
- Third-party servicing
- Recall and Refurbishment
- Tear down and Reconditioning
Warranty and Contract Management
To manage warranties well, you need a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.
- Warranty claims handling
- Asset tracking
- Warehouse management
Service Parts Management
Poor management of parts and logistics operations can have a huge impact on service profitability. We help you carefully balance stock levels, locations, spare parts, service levels and more.
- 100% parts visibility
- Automate manual tasks
- Manage, track and allocate parts and stock
Invoice, report, analyze and integrate
IFS FSM is simple to use and is built for seamless integration, from customer engagement, to scheduling optimization and invoicing. Together with real-time reporting and IoT capabilities, it offers the most complete connected field service software on the market.
- Pricing, discounting and billing
- Invoicing and reporting