You probably know the game from the past where you whisper a story in the ear of the person next to you and that person retells the same story to the next person. The goal is for everyone to tell the same story. But as you probably also know, the last person in line almost always tells a different story. We also see this happening in the transfer of knowledge within organizations, causing valuable and important knowledge to be lost. Eqeep has developed a solution for this. We’ll tell you more about it!

Wisseling van de wacht én kennis

Binnen elke organisatie is er periodiek wel een wisseling van de wacht. Er komen nieuwe mensen met nieuwe kennis aan boord en de kennis van vertrekkende medewerkers gaat verloren. Natuurlijk wordt er kennis overgedragen, maar mensen zetten informatie vaak naar hun eigen hand. Het gevolg is als het spelletje dat we beschreven: de nieuwe collega heeft een ander verhaal dan de vertrekkende collega, ook wat betreft de kennis over de oplossingen waarmee ze werken.

Wat heeft de oplossing echt te bieden?

Erry, CEO of Eqeep: “In reality, I have seen that employees often do not make optimal use of the ERP solution they work in and with. In addition, I frequently see that they do not fully accept the solution. This is because people do not know in depth why a company is working with a particular solution. Why did the organization implement this solution? And why do I have to use the solution in this way? Eqeep has developed a training plan for this in which we give employees in-depth knowledge about the solution they are using. This is not a general talk but a deep dive. We think it is important that employees really understand why they are working with this solution, how the solution is put together and what they can get out of it.”

Pak je voordelen en loop voorop!

The goal of the education plan is to increase acceptance and understanding of the solution. Erry: “We know our customers and the solution they work with very well. Based on that, we create a customer-specific training so that employees understand all the benefits of the solution that supports their company’s business. We also see that the training makes employees think along much more: I do it this way, but can it be done differently? In this way, processes are improved and organizations stay ahead. Because when they design their processes to the maximum, they can serve their customers to the maximum.”

Kennis binnen je organisatie bewaken

Eqeep values that the knowledge is guarded within the organization and that companies continue to develop themselves. Therefore, the training is not given once, but every quarter for a ‘refresh’. This prevents the acceptance and use of the solution from decreasing. In addition, the training is included in the onboarding program of new employees so that everyone has the same knowledge and therefore everyone is telling the same story.

Het trainingsplan werd afgelopen zomer gelanceerd en we ontvangen veel positieve reacties. Medewerkers omarmen de oplossingen beter en plukken er duidelijk de vruchten van. Wil jij ook het maximale uit je IFS-systeem halen? Neem dan gerust contact met ons op! We geven je graag een sneak preview van ons trainingsplan en laten je zien welke mogelijkheden er voor jouw organisatie zijn.