IFS Service Management
IFS Cloud Service Management connects contracts, assets, parts, field teams and billing in one service model.
A fully integrated Cloud Service Management solution
Service becomes profitable when planners, technicians, contract managers and finance work from the same operational picture. IFS Service Management connects calls, contracts, installed base assets, parts, projects and billing, so the system coordinates the work and your people steer exceptions, margin and customer commitments.
Start optimizing your service delivery
- Improve technician productivity
- Reduce service response times
- Improve first-time fix rates
A concrete example: IFS reports a 40% increase in technician productivity at PHS Group using IFS PSO. This is an IFS customer result, not an Eqeep project or a guaranteed outcome for your organisation.
Service management across the full lifecycle
Complex service organizations do not need another queue. They need reliable flow from request to invoice. IFS brings workforce, assets, projects and processes into one platform, with scheduling and automation doing the routing while service leaders keep control of priorities and commitments.
The solution covers bidding and contract management, mobile workforce planning, parts and repair, pricing, billing, performance analysis and customer service.
The customer experience follows the operation
Customers judge service on the moments they see: the answer, the visit, the invoice. Those moments only go right when the process behind them runs on one record. We enable you to:
- Drive scalable, enterprise-wide service transformation
- Address even the most complex industries and use cases
- Break siloes by integrating service data across ERP or EAM
Magic Quadrant leader for 6 straight years
Our Field Service Management solution has consistently been ranked by Gartner as the best-of-breed FSM solution with the best market understanding, product strategy and innovation. Read the report to learn:
- Latest trends that impact the service industry
- Gartner’s assessment of the strengths and cautions of FSM vendors
- Why IFS has the most complete vision of Service Management
All the Service Management capabilities you need
Our market leading service management solutions contains extensive service and asset management capabilities with all of the benefits of a comprehensive ERP solution. The solution is component-based, so you can add functionality as your operational needs require.
Market leading Field Service Management
IFS Field Service Management is the most complete field service management solution on the market. By optimizing all processes and customer interactions, you can maximize operational efficiency, increase revenue, reduce costs and deliver exceptional customer service.
Planning and Scheduling Optimization
Make the best scheduling decisions every time based on your business goals, customer contracts and SLAs.
- Powerful AI driven optimization engine
- Real-time scheduling of field resources
- Reports and Analytics for Field Service visibility
Empower your Mobile Workforce
Take your mobile field service capabilities to a new level, enabling field teams to do anything from locating parts to placing orders and providing quotations, direct from the mobile device.
- Accurate forecasts
- Supply chain visibility
- Supply chain Performance
Customer engagement without handoffs
Simplify complex customer service and enable your agents to deliver faster, smarter service through multiple contact channels while boosting productivity.
- Customer Service CRM
- Self-service, AI and virtual agents
- Appointment Assistance with advanced automation
The pivot point for successful service delivery
Comprehensive contract management software enables you to accurately model and manage your business interactions. Reduce revenue leakage by meeting service level agreements and properly managing warranty claims.
- Fully integrated solution
- Evaluate gaps, bottlenecks and discover efficiencies
Service Logistics and Repair
Reverse logistics that treats returns as a flow instead of an exception: repair, refurbish and redeploy on the same record as the rest of your service operation.
- Service & Depot Repair
- Returns Management
- Parts Management
Brochure Service Management
Discover how IFS connects planning, technicians, parts, contracts and customer outcomes in one service model built for complex operations.
Questions before modernizing service management
Service management improves when contracts, assets, people and billing stop living in separate systems.
What is IFS Service Management?
One platform for the full service lifecycle: customer engagement, contracts and entitlements, scheduling, field execution, parts and billing on one operational record.
How is Service Management different from FSM?
FSM focuses on field execution: scheduling, mobile work and first-time-fix. Service Management covers the commercial layer around it: contracts, entitlements, service levels and billing.
Can it run next to our current ERP?
Yes. Service Management co-exists with an existing ERP environment; finance can stay where it is while the service operation moves to one record.
What should we fix first?
Start where margin leaks: unbilled work, contract entitlements nobody checks, or repeat visits. One focused flow beats a broad transformation.
Where does Industrial AI fit in service management?
In triage, scheduling and anomaly detection. The system prepares the decision; dispatchers and service managers keep control of customer impact.
Discuss Service Management with Eqeep
Share where the process is under pressure and what your team needs to control better. We will help you choose the practical next step in IFS.
You will hear from someone who understands your industry, your IFS context and the balance between people, process and technology.