Eqeep implements IFS Cloud FSM: service requests, planning, field work and invoicing in one process.
Service directors need to track the request, the visit and the invoice. Eqeep maps those steps so your teams can see who owns the next action. The design connects customer communication with planning and execution. Explore omni-channel customer service.
Planners and dispatchers need to respond when weather, urgent work or missed appointments change the schedule. Scheduling considers configured skills, resources and service priorities. Technicians need work orders, parts information and instructions to prepare for the visit. Explore planning and scheduling and mobile field service.
Finance teams need to distinguish missed billable work from costs already included in a service fee. We map contract coverage, parts, labour and invoicing to the same process. For IT leads, IFS Advanced Forms, powered by OmniByte, connects captured field data with the agreed IFS configuration. See the IFS Advanced Forms fact sheet.
Eqeep assesses IFS Cloud field-service capabilities against your contracts, technicians, parts and customer communication. The right scope depends on your service processes and existing systems. A separate platform may be unnecessary if your existing system meets those needs. We agree the integrations and responsibilities before implementation.
Give customers access to service information
Revise the schedule when work or resources change
Prepare technicians with work instructions and parts information
Track returns and repairs through to agreed billing
Connect warranty claims with coverage and contract terms
Coordinate stock and parts requirements for service work
Check recorded work against coverage and billing rules
Optronica’s published story describes an earlier IFS FSM implementation by Eqeep. It connected contracts, customer records, scheduling, preventive maintenance and repairs. The project also covered stock management, mobile work on Android and Windows, and integration with AFAS enterprise resource planning (ERP).
A service request passes through several teams before invoicing. Eqeep connects the information and responsibilities at each handover, with contract coverage checked throughout.
Customer call
Give customers access to order information and self-service options. Your service desk handles questions that need a conversation.
Scheduling
IFS Planning & Scheduling Optimization (PSO) proposes schedules using configured skills, resources and service priorities. Planners review changes as new work arrives.
People decide: planners weigh customer commitments and operational exceptions.
Field execution
Technicians receive work orders, parts information and instructions on site. They record the work completed and flag anything that needs another visit.
People decide: dispatchers and technicians agree the next action.
Invoice
Check labour and parts against contract coverage and billing rules. Record included work as a delivery cost and identify separately billable items.
Eqeep reviews AI functions available in your IFS version and configuration. Dispatchers and technicians retain responsibility for service decisions.
IFS PSO weighs configured priorities and constraints. Your planners review the proposed schedule and decide how to handle exceptions.
IFS Advanced Forms, powered by OmniByte, supports offline capture after the required forms and data have synchronised. Submissions upload when connectivity returns and the app synchronises.
Connect recorded work with contract coverage and billing rules. Your finance team checks which items can be invoiced separately.
Start with scheduling and the service decisions your team needs to make. Eqeep reviews available AI functions against your IFS version and configuration. Dispatchers and technicians keep responsibility for the customer response. See how Industrial AI works in IFS.
Start with a measurable service issue. Eqeep reviews planning, mobile work, service-level agreements (SLAs), parts and first-time-fix rates with your team. We agree the priority and baseline before selecting the first process to change.
Check which work is separately billable under the contract. Included labour and parts affect delivery cost but do not automatically justify extra charges. Eqeep connects these records with billing rules; our guide, Invoice what you deliver, explains the process.
Manage coverage, expiry and renewals alongside your service contracts. Eqeep agrees how warranty information reaches technicians and how exceptions are reviewed. The process is described in our guide to warranty and claims management.
Yes, where the product and integration design support that arrangement. Eqeep’s earlier Optronica project connected standalone IFS FSM to AFAS ERP. We assess the route for your current systems. Read the Optronica story.
Timing depends on scope, integrations, data and your team’s availability for testing. Eqeep estimates the work after assessing those dependencies. The published Optronica story reports about four months for its earlier IFS FSM project, including migration and AFAS integration. That example is not an IFS Cloud delivery estimate.
Discuss your service processes, current systems and integration questions with Robert Kool.
Solution Architect
Utrecht, Netherlands
Tell us where you stand with IFS. You get one conversation and a clear next step.
Tell us where service jobs lose time today: planning, parts or invoicing.
