Service contracts and margins
Eqeep brings contract, work-order and billing data together in IFS for service teams reviewing margin. Separate missed billable revenue from the cost of work included in the contract price. Your team checks each job against the agreed terms before invoicing.
Where do service contract margins come under pressure?
Look at contract visibility, repeat visits and billable work that has not been invoiced.
See the work and margin for each contract
When coverage, work orders and billing sit in separate systems, it is harder to see what each contract earns and costs.
What can change in IFS
IFS Service Management can show margin by contract, machine and visit when the required records and data are connected. Eqeep checks the product, configuration and available cost and invoice data with your team.
Check the cost of repeat visits
An extra visit adds delivery cost when it is included in the contract price. Whether it can be charged separately depends on the agreed terms.
What can change in IFS
Eqeep connects planning and field work through IFS Planning & Scheduling Optimization and IFS Field Service Management. Your team plans technicians and parts together to address the causes of repeat visits.
Billable work that never reaches the invoice
Billable hours or parts omitted from an invoice by mistake represent missed revenue. Hours and parts included in the contract are execution costs, even when the technician records them correctly.
What can change in IFS
Technicians record time and parts on the work order in IFS Field Service Management, including at the customer site. Your team reviews those records against the contract before invoicing.
How do you protect margin on field service contracts?
Define coverage, record work and costs, check each job, then review missed revenue and execution cost separately. Eqeep sets up the workflow in IFS with your commercial, planning and service teams.
Contract
Agree what the contract covers
Record coverage, warranty terms, extra work and billing rules in IFS Service Management. Define the agreed basis: running hours, output or availability, including any service-level agreements (SLAs).
People decide: commercial and service teams decide what the customer is promised.
Execution
Record work and costs where they happen
IFS Planning & Scheduling Optimization supports technician and route planning when work changes. In IFS Field Service Management, technicians record time and parts against each work order. Planners review parts, routes and technician availability before adjusting the schedule.
People decide: the planner weighs customer commitments, technician capacity and route efficiency.
Check
Check every job before you invoice
Review each job against the contract’s coverage, warranty and billing rules. Extra work is separately billable only when the agreed terms allow it. Invoice that work on the agreed basis; keep included and warranty work separate.
Insight
Look at revenue and cost separately
Missed revenue and execution cost need different responses. Eqeep brings contract, asset and visit records together with cost and invoice data. Your team reviews the gaps and decides what to change.
Service Management Buyer's Guide for Manufacturers (2026)
Compare the contract, planning, asset and field-service capabilities your manufacturing service team needs. Use the guide when selecting or reviewing a service-management platform.
English PDF.
Separate missed revenue from contract execution cost
Separately billable work omitted from an invoice by mistake leaves revenue uncollected. Work included in the contract price still uses time and parts. Its cost affects margin even when every billable item has been invoiced.
Missed revenue
Missed revenue can arise when billable work is recorded under the wrong coverage or treated as warranty work. Unrenewed contracts can also affect expected contract revenue. Eqeep reviews contract setup and work records with your team to identify what needs checking.
Excess execution cost
A missing part can mean a second visit, with more travel and time on site. If the visit is included in the contract price, those costs affect margin. Your team checks whether any work is separately billable under the agreed terms.
Questions about service contract margins
How do you manage warranty terms within field service contracts?
Eqeep records warranty coverage in IFS with your team. Check completed jobs against the agreed terms before invoicing so billable work is not classified as warranty by mistake. Explore optimising warranty and claims management.
Where do margins leak in service contracts?
Service contract margins come under pressure through missed billable revenue, repeat visits and execution costs that exceed the plan. Eqeep connects contract, work-order and invoice records so your team can review the causes separately.
How does scheduling affect contract margin?
Scheduling brings technician skills, parts, travel and agreed service times into one plan. Eqeep sets up planning around those requirements; your planner decides how to handle conflicting priorities. Explore optimising your planning.
Do we have to replace our ERP to manage margin on service contracts?
Not necessarily. You can retain your existing enterprise resource planning (ERP) system while managing selected service processes in IFS Cloud. Eqeep assesses integration, data ownership and access to cost and invoice records before recommending that setup.
Discuss your IFS question
Tell us where you stand with IFS. You get one conversation and a clear next step. Tell us where contract coverage, work records or billing need attention.