Free research report
State of Service in Manufacturing Report (2025)
What the report covers
Global research among manufacturing service leaders shows service shifting from cost center to growth engine: servitization goes mainstream, AI and automation take the lead and sustainability becomes embedded in service operations.
Use the benchmark data to compare your service organization with peers across regions, technologies and maturity levels.
- Servitization: outcomes-based contracts (31%) and tiered service models outpace break-fix
- AI, automation and digital maturity benchmarks by region
- Field service management priorities and strategic challenges
- Workforce: labor shortages, upskilling and retention strategies
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