How SPIE Nederland keeps IFS operations under control with Eqeep and Arvato Systems
SPIE Nederland works in multi-technical services for sectors where asset availability, field execution and process control matter every day. When the organization chose the IFS Product Suite, the goal was not only to replace older systems. SPIE wanted a business platform that could support a large part of its critical processes and help the organization prepare for the next stage of digitalization.
What changed at SPIE Nederland?
SPIE Nederland had selected the IFS Product Suite after an evaluation of major enterprise software vendors. The platform had to help improve process efficiency, support growth and give the business a stronger operational foundation. After that platform decision, SPIE needed the right managed service setup around IFS.
The requirement was clear: the managed service provider had to cover infrastructure, technical application management and functional management for the IFS environment. Flexibility, scalability and IFS knowledge were important, but SPIE also wanted a partner that could work beyond the traditional supplier role.
What did SPIE need from a managed service provider?
Production environments do not only need tickets to be handled. They need ownership, context and continuity. For SPIE, that meant one setup where IFS service, application management and cloud infrastructure could work together without pushing complexity back to the business.
SPIE selected Eqeep Benelux and Arvato Systems for that combination. Eqeep became the central IFS point of contact and took responsibility for the service desk and Application Management Service. Arvato Systems brought the Microsoft Azure-based cloud infrastructure and technical application management.
How the partnership works in practice
The split is deliberate. Eqeep stays close to the IFS application, the business processes and the functional questions from users. Arvato Systems manages the underlying cloud and infrastructure layer. SPIE gets one managed-services model for the IFS Product Suite, while each partner works from its own strength.
That is important for IFS environments because the application and the infrastructure cannot be treated as separate worlds. A change in performance, availability or process design quickly reaches planners, service teams and finance. The managed-services model gives SPIE a clearer route for support, continuity and improvement.
What this gives the business
SPIE keeps control over its operational direction while specialist partners handle the IFS environment around it. That balance matters. The business does not lose ownership of the platform, but it also does not have to carry every application, infrastructure and support question internally.
For Eqeep, this is where IFS managed services should sit: close enough to understand the business process, structured enough to protect availability, and practical enough to keep improvement moving after the implementation decision has been made.
Why this matters now
IFS environments are becoming more connected to daily operations. Service, assets, projects, finance and supply chain data increasingly sit in one operational flow. The more work the system carries, the more important application management becomes.
The SPIE setup shows the value of a clear managed-services model: people stay in control of the business decisions, while the platform, cloud and support model do the work around them. That is the point of IFS support done well. It keeps the operational system stable enough for the business to keep moving.
