Application management
Eqeep manages the functional and technical work around your IFS Cloud environment after go-live. Application management connects user questions, configuration, integrations and release planning. Your team agrees which responsibilities to retain and which to assign to Eqeep.
We learn how your configuration, processes and users work before agreeing the support scope. That assessment also applies when another partner implemented your environment.
A team that understands your IFS environment
Our consultants work with IFS environments in manufacturing, energy and service organisations. We review monitoring results, investigate deviations and agree priorities with your team. The response depends on the agreed scope and service levels.
Functional management for your daily processes
A configuration change can affect inventory planning, invoicing and the people using those processes. Our functional consultants assess that impact with your team before proposing changes. You decide which improvements to take forward.
Technical management with clear responsibilities
We review database performance, integrations, authorisations and batch jobs within the agreed scope. Your team knows who investigates issues, who escalates them and who approves changes. Responsibilities depend on your deployment and the services already provided by IFS or other partners.
The right scope for your organisation
Choose the support your organisation needs, from incident handling and monitoring to a dedicated team with release guidance and periodic reviews. We agree responsibilities, escalation routes and service-level agreements (SLAs). Your environment’s size, complexity and existing support arrangements determine the scope.
Agree what application management covers
- Daily monitoring and follow-up for the agreed parts of your IFS environment.
- Functional application management by IFS-certified consultants.
- Technical application management for the agreed database, integration and performance responsibilities.
- A service desk contact and defined priorities, response times and escalation routes.
- Periodic reports on usage, incidents and improvement opportunities.
- A named contact for account management and reviews of the agreed scope.
Questions before application management starts
Agree who does what before the first ticket comes in.
What does IFS application management cover?
Eqeep’s IFS application management covers the functional and technical work around your IFS Cloud environment after go-live. That means user questions, configuration, integrations, database performance, authorisations, batch jobs and the planning of release updates.
Can Eqeep take over IFS application management if another partner implemented your environment?
Yes. Eqeep first learns how your configuration, processes and users work, then agrees the support scope with you. Switching support partner does not by itself mean a reimplementation. Responsibilities depend on your deployment and on the services IFS or other partners already provide.
Who approves configuration changes under IFS application management?
You do. Eqeep’s functional consultants assess the impact of a configuration change with your process owners before proposing it, for example on inventory planning or invoicing. Your team then checks the change before it goes into production.
Discuss your IFS question
Tell us where you stand with IFS. You get one conversation and a clear next step. Describe the recurring issues and responsibilities your team needs to address.