Collect raw data from source systems
Every interaction made within your IT-systems, whether Microsoft, SAP, IFS, Oracle, Salesforce, ServiceNow or others, generates digital footprints - raw data that can be turned into a record of activities.
The first stage of Process Mining is to establish a live connection to those key data sources (through pre-built connectors and APIs), collect that raw data, and turn it into an event log. These event logs are combined by process mining technology, which reconstructs process flows throughout your whole business as they occur, each and every time.
Discover process barriers and their root causes
Analyzing event logs at scale reveals every step of every process, every time it has ever been performed, at a level of detail that whiteboards, interviews and process mapping software could never provide. In this step of Process Mining, we quantify the entirety of your process environment: every case, pathway, variation, and error, as well as their business implications.
The objective is to discover:
- Points of barrier (and their root causes)
- Optimal pathways (and every deviation)
- Business outcomes (for initial conditions and corrective actions taken)
Enhance processes by proactively removing barriers
The variations and root causes uncovered in the Discover phase serve as the basis for enhancement opportunities. These will bepractical measures to smooth out your processes and automate the flow for your human and digital workforces. During this stage, business users use AI and machine learning models to execute these optimizations in all relevant transactional systems through the Process Mining tool.
These actions could be in service of:
- Correcting and removing errors
- Reducing manual effort
- Improving orchestration, standardization, and governance
- Increasing rates of automation
Monitor performance & improvement opportunities
Process Mining is grounded in continuous improvement - discovery, analysis and enhancement are ongoing processes that keep your processes aligned with your changing business needs. In the fourth stage of Process Mining, managers assess and monitor process performance against KPIs and business outcomes.
This feedback loop is vital to help the whole business:
- Be accountable to progress against targets
- Course-correct in real-time
- Grow engagement across different teams
- Spot additional Process Mining opportunities