IFS Consulting
Your IFS environment is the engine of your organization. Most support partners wait for a ticket. By then the damage is already done.
Most support partners wait until you file a ticket. We don’t. Your IFS environment is the engine of your organization. You shouldn’t have to think about stability issues, missed updates, or small problems that slow your team down.
Our approach combines day-to-day management with forward thinking. You get fast help when you need it, and a team that’s already thinking about what comes next for your application.
Our service team actively monitors your environment. Users log issues through our service desk and get help fast. Simple problems are fixed straight away. Complex ones go to a specialist. The goal throughout is keeping disruption to your business as low as possible.
IFS ships two major releases a year, R1 and R2. To keep support in place and avoid extra costs, you can fall at most two versions behind. You don’t need to track this yourself. We schedule updates with you, assess the impact in advance, and handle the transition in a controlled way.
Because we know your processes and configuration inside out, every IFS update comes with clear advice on which new features are actually worth your attention. We flag the relevant ones and bring concrete suggestions for what to do next.
Choose from four Managed Services tiers. Each gives you a fixed monthly fee and a clear scope of work. If you prefer flexibility, a prepaid support block is available too. We’ll work out which model fits your situation best.
Good support is built on a real relationship. Our account manager checks in regularly, not to sell you something, but to understand what’s actually going on. What’s changing in the business? What’s causing friction? We also review usage reports with you so your contract stays right-sized. You shouldn’t be paying for more than you need.
Solutions for IFS
After go-live, Optronica needed a partner who stayed ahead of issues rather than wait for tickets. Eqeep provides ongoing IFS FSM management, making support predictable instead of reactive.
SPIE Nederland selected Eqeep Benelux and Arvato Systems to manage the IFS Product Suite, with Eqeep as central IFS partner for service desk and application…
Read more →
Emergya is a global oriented company that designs and produces wind turbines of 250kW, 500kW to 1MW. The full service company with highly experienced industry…
Read more →
Optronica Service BV is an independent service organization which focuses on ophthalmic equipment, among which lasers, microscopes and diagnostic equipment. The company offers maintenance services…
Read more →Eqeep offers four Managed Services tiers: Bronze (reactive support, 4-hour response), Silver (proactive monitoring plus planned updates), Gold (dedicated account management and quarterly business reviews), and Platinum (full application management with a named consultant).
Eqeep offers four Managed Services tiers: Bronze (reactive support, 4-hour response), Silver (proactive monitoring plus planned updates), Gold (dedicated account management and quarterly business reviews), and Platinum (full application management with a named consultant).
IFS ships two major releases per year. Eqeep schedules updates with you, assesses the impact in advance, and handles the transition in a controlled way so you stay within the supported version range without disruption.
Bronze includes reactive support with a response time within 4 business hours for standard issues. It is suited for organizations that want a reliable support baseline without full proactive management.
If maintenance and support is the next step in your IFS journey, we can help you turn it into a practical plan with clear decisions, ownership and outcomes.
Tell us where support is too reactive or risk is building up. We will help shape a maintenance model that keeps IFS current.
