Maintenance and support
Your IFS environment is the engine of your organization. Most support partners wait for a ticket. By then the damage is already done.
Most support partners wait until you file a ticket. We don’t. Your IFS environment is the engine of your organization. You shouldn’t have to think about stability issues, missed updates, or small problems that slow your team down.
You get a partner that prevents problems, not just solves them
Our approach combines day-to-day management with forward thinking. You get fast help when you need it, and a team that’s already thinking about what comes next for your application.
Your team can work without interruption
Our service team actively monitors your environment. Users log issues through our service desk and get help fast. Simple problems are fixed straight away. Complex ones go to a specialist. The goal throughout is keeping disruption to your business as low as possible.
You stay effortlessly up-to-date and secure
IFS ships two major releases a year, R1 and R2. To keep support in place and avoid extra costs, you can fall at most two versions behind. You don’t need to track this yourself. We schedule updates with you, assess the impact in advance, and handle the transition in a controlled way.
You get advice tailored to your reality
Because we know your processes and configuration inside out, every IFS update comes with clear advice on which new features are actually worth your attention. We flag the relevant ones and bring concrete suggestions for what to do next.
Managed Services: clear agreements, predictable costs
With Managed Services, you agree a clear scope of work with us. Together we work out which support fits your situation.
- Reactive support for standard issues, with an agreed response time.
- Proactive monitoring and planned update management.
- Dedicated account management, release analysis and regular business reviews.
- Full application management with priority response and a named consultant who knows your environment.
You have a partner who thinks alongside you
Good support is built on a real relationship. Our account manager checks in regularly, not to sell you something, but to understand what’s actually going on. What’s changing in the business? What’s causing friction? We also review usage reports with you so your contract stays right-sized. You shouldn’t be paying for more than you need.
Your concrete deliverables
- Daily monitoring and management of your environment.
- Process and fit-gap analyses for new releases.
- Timely and thoroughly tested technical upgrades.
- Hyper Care after go-live for immediate support.
- Account management with a dedicated, personal point of contact.
- A smooth handover when you switch from another partner.
Optronica: requests handled quickly, also after go-live
Optronica’s requests were fulfilled in short periods of time, not only during the implementation of IFS FSM but certainly also after go-live.
Frequently asked questions
What can Eqeep’s Managed Services include?
Eqeep’s Managed Services can include reactive support, proactive monitoring and planned updates, dedicated account management with release analysis and business reviews, and full application management with a named consultant. Together we agree the scope that fits your organisation.
How does Eqeep handle IFS updates under Managed Services?
IFS ships two major releases per year. Eqeep schedules updates with you, assesses the impact in advance, and handles the transition in a controlled way so you stay within the supported version range without disruption.
Talk to us about Maintenance and support
If maintenance and support is the next step in your IFS journey, we can help you turn it into a practical plan with clear decisions, ownership and outcomes.
Tell us where support is too reactive or risk is building up. We will help shape a maintenance model that keeps IFS current.