Eqeep trains IFS key users and end users by role, in their own tasks and in your own configuration. As an IFS Specialized Partner in the Benelux, we start with knowledge gaps and plan training by role and department. Key users already join workshops and tests during the project. This covers enterprise resource planning (ERP) and the IFS functions your people use.
What does IFS ERP training cover?
Eqeep builds IFS Cloud training around your configuration, roles and departments. The programme includes a knowledge gap analysis, training materials, hands-on workshops and documentation for retaining knowledge.
Key users and end users practise the tasks they need for their own work. The training follows your processes and screens.
What do you get from IFS training?
Knowledge gap analysis
An assessment of the tasks and IFS knowledge each team needs to develop.
Training materials
Training materials matched to the roles, departments and configuration in scope.
Hands-on workshops
Practical workshops with domain specialists, using your IFS configuration.
Knowledge retention documentation
Documentation your team can use for reference and to pass knowledge to new colleagues.
Why do users fall back on Excel after go-live?
Often because the training was too general or stopped after one session. In the five biggest barriers to ERP adoption, Eqeep CEO Erry de Boer describes training that is short, one-off and far too generic. People get a standard tour of the system and work out the rest for themselves. They use a fraction of what it can do and fall back on workarounds.
As a process owner, you see it in small signals. A planner keeps a personal spreadsheet next to IFS. A new starter learns the job from a colleague, workarounds included, rather than from the design. And after a release update, a screen no longer matches the manual.
When are key users and end users trained?
In the IFS Implementation Methodology, the customer’s solution team comes first, during the build. Super users at each site, whom we call key users, and end users follow in the phase before go-live.
- The solution team learns the concept and functions on the confirmed prototype. IFS trains the customer’s experts in the IFS tools they need.
- In the same phase, a change impact analysis maps what changes for processes and people. It forms the basis for the change management plan and the training plan. Training material and work instructions are also produced in this phase.
- In the phase before go-live, the super users are trained with that material. IFS also uses those sessions to verify that they have the skills they need.
- In the same phase, end users are trained with the developed material and in classroom sessions. The solution is then handed over to support.
How key users then test the cut-over, and how the decision to go live is made, is covered in IFS implementation in four steps.
IFS calls the people assigned to the project a key success factor. They need the right time and support to do the job. You decide who becomes a key user and who covers their work while they train and test.
What does the training plan fix for each role?
For each role, you fix four things: who trains, where and with which account, with which material, and who signs off.
- Who trains. An Eqeep domain consultant, a key user from your own team, or both.
- Where, and with which account. Two people can see the same IFS Cloud page differently. With Page Designer, your organisation can hide fields or make them mandatory per configuration context: per company, user group or user. The navigator can differ per context too. So train with the role’s own access and user group, in an environment with the configuration that will go live.
- Which material. Work instructions for your own agreements, such as who releases an order or which field is mandatory for you. IFS Cloud’s Help Panel offers page help, field descriptions and content for new users, but it explains the product itself.
- Who signs off. Agree who confirms, for each role, that people can do their tasks on their own, for example the process owner. That confirmation feeds into the decision to go live.
How does IFS Cloud ERP training fit into the lifecycle?
IFS training continues as your application, processes and team change. Training needs change when colleagues join, leave or move roles. Eqeep plans refresher sessions and onboarding alongside updates, maintenance and optimisation.
Build training into every release update. IFS Cloud gets two release updates a year, usually in spring and autumn, and usually a monthly service update. The IFS support policy of February 2026 states that improvements from IFS may require additional training of key users and users.
When a support case turns out to be a training need, IFS will try to inform the customer. IFS may provide that training as a separate chargeable service. When tickets about the same screen keep coming back, our application management team investigates configuration, data, training and process design.
In the Eqeep training plan, the training returns every quarter as a refresher and is part of onboarding for new employees. After each release update, you decide which roles need an extra refresher.
How do you keep training material current?
Check after each release update which screens and steps have changed. Eqeep works with ClickLearn, one of our partners, which turns process recordings into training material and documentation. According to ClickLearn, this produces instructions, videos and step-by-step guidance inside IFS automatically. ClickLearn says it updates the material automatically and translates it into more than 45 languages.
What is the digital wizard for onboarding?
Eqeep’s digital wizard guides new employees through key tasks in your IFS environment. It is interactive, so people can work through the steps at their own pace.
Eqeep offers the wizard for basic user training in your configuration.
How does ongoing training support daily work?
Ongoing training helps people practise tasks and follow agreed processes. Your team can revisit data entry, work instructions and the steps new colleagues need to learn.
To find the gaps, start with the work people avoid or duplicate outside IFS. That usually shows whether the issue is process design, data, training or missing ownership. Process Intelligence reconstructs from the IFS data how processes actually run and puts that next to the designed flow.
The effect depends on your configuration, data and how consistently people use the system. Training cannot make up for missing functionality or an incorrect configuration. We first establish whether a problem needs explanation, a process change or a change in IFS.
Eqeep advises on, implements and supports IFS Cloud for ERP, enterprise asset management (EAM) and field service management (FSM). We work with manufacturers, energy and utility companies and service organisations in the Benelux, from analysis to support after go-live.
Explore the work after go-live on the Our approach page.
Questions about IFS ERP training
How do you train end users and key users on IFS Cloud?
Eqeep trains IFS Cloud key users and end users in their own configuration and workflows. People practise the tasks for their roles in workshops with domain specialists. The digital wizard provides step-by-step guidance for basic user tasks.
What belongs in an IFS training plan?
An Eqeep training plan explains why your organisation uses IFS, how it is configured and how each role works with it. The plan covers customer-specific training, refresher sessions and onboarding for new colleagues. The article The Eqeep Training Plan describes this approach.
When do end users receive their IFS training?
According to the IFS Implementation Methodology, in the phase before go-live, alongside the super users at each site. End users are trained with the developed material and in classroom sessions. After that, the solution is handed over to support. The customer’s solution team starts earlier, during the build.
What is the digital wizard for user onboarding?
Eqeep’s digital wizard guides new employees through key tasks in your IFS environment. The interactive steps let people learn at their own pace. Eqeep offers it for basic user training.
Who delivers the training?
Eqeep consultants prepare and deliver training in the domains they know. A finance consultant works with your finance team; a service specialist leads service workshops. The training uses your configuration and processes.
This article describes one of the five phases in our approach. Tell us where you stand with IFS. You get one conversation and a clear next step. Discuss your IFS question.
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